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Currently there are 4 Hänel service centers in Switzerland where service technicians are standing by for rapid deployment to installation sites. The service technicians are in constant contact via state-of-the-art communication technology with the field service control center in Altstätten, the production facility in Switzerland, and are coordinated centrally.
Training & consulting
Service network
Trained and proficient
Hänel service technicians are the experts!
Hänel is a company committed to top quality. In 1993 Hänel Germany was the first company in this sector (vertical lift technology) to be awarded the ISO 9001 certificate attesting to the highest international quality standards. This quality management certificate also applies to our service and installation departments: a distinction of which we are extremely proud.
Hänel customer service:
Our support gets top ratings!
The regular polls we conduct in the form of customer questionnaires confirm that our clients are extremely satisfied with Hänel's service.
Customer satisfaction. Extract from the Hänel customer questionnaire: "If you have other Hänel storage systems in operation, how satisfied are you with our service?" Over 90% of customers supplied by Hänel in the last few years gave the answer GOOD or VERY GOOD! This clearly shows the importance our customers attach to the efficient Hänel service.